What should I do if I have a complaint?


1. Contact us and tell us about your complaint. We will do our best to resolve it quickly.

2. If your complaint is not satisfactorily resolved within 30 days, please contact Geoffrey Lapish on 1300 446 787 or put your complaint in writing and send it to him at the address noted at the beginning of this FSG. We will try and resolve your complaint quickly and fairly.

3. Consolidated Insurance Agencies Pty Ltd is a member ofthe Financial Ombudsman Service (FOS). If your complaint cannot be resolved to your satisfaction by us you have the right to refer the matter to the FOS. The FOS can be contacted at:

Street Address: Financial Ombudsman Service, Level 12, 717 Bourke Street,
Docklands 3008 Mailing address – Financial Ombudsman Service,
GPO Box 3, Melbourne, VIC 3001

Ph – 1800 367 287
Email – info@fos.org.au

Fax – 03 9613 6399
Website – www.fos.org.au

 

What arrangements do you have in place to compensate clients for losses?

Consolidated Insurance Agencies Pty Ltd has a professional indemnity insurance policy (PI policy) in place.

The PI policy covers us and our representatives (including our authorised representatives) for claims made against us and our representatives by clients as a result of the conduct of us, our employees or representatives in the provision of financial services.]

Our PI policy will cover us for claims relating to the conduct of representatives who no longer work for us.
 

Any questions?

If you have any further questions about the financial services Consolidated Insurance Agencies Pty Ltd provides, please contact us.

Please retain this document for your reference and any future dealings with Consolidated Insurance Agencies Pty Ltd.

We also follow the The Insurance Brokers Code of Practice. https://www.niba.com.au/html/code-of-practice.cfm.