What should I do if I have a complaint?
1. Contact us and tell us about your complaint. We will do our best to resolve it quickly.
2. If your complaint is not satisfactorily resolved within 30 days, please contact Geoffrey Lapish on 1300 446 787 or put your complaint in writing and send it to him at the address noted at the beginning of this FSG. We will try and resolve your complaint quickly and fairly.
3. Consolidated Insurance Agencies Pty Ltd is a member ofthe Financial Ombudsman Service (FOS). If your complaint cannot be resolved to your satisfaction by us you have the right to refer the matter to the FOS. The FOS can be contacted at:
Street Address: Financial Ombudsman Service, Level 12, 717 Bourke Street,
Docklands 3008 Mailing address – Financial Ombudsman Service,
GPO Box 3, Melbourne, VIC 3001