Landlord Property 
Damage Claim

Is your investment property damaged? Let’s get
 started with your property damage claim. Call one 
of our friendly brokers and we’ll guide you through
 the process of making a claim.

CALL 1300 446 787



What to do after a property damage

Prioritise safety and check for any injuries to you or the residents on the property. Take photos of the damage if it’s safe to do so. 
In the event of an emergency, call 132 500 for the State Emergency Service. 

For urgent property repairs

During business hours

Weekdays: 9am – 5pm

CALL CIA AT 1300 446 787

Outside business hours


Call Emergency Broker Response on 1300 218 992


For Owners Corporation properties, please call Scotia Property Maintenance at 1300 726 842 or Tymaline Building Services at 03 8870 2222 for outside business hours assistance.

What You Will Need to Make a Claim

It’s important that we have all the information needed on your incident to ensure a smooth and speedy claims process. Here are some of the information you’ll be asked to provide:

  • Your name or business name (if applicable)
  • Your phone no.
  • Date and time of the event
  • Photos and details of the damage (i.e. description, areas of property damage)
  • Copy of lease agreement
  • Original property condition report
  • Exit property condition report
  • Rental ledger
  • Eviction notices
  • Bond Documentations
  • A report from a qualified repairer with a quote (for non-urgent repairs)

Chat With A CIA Broker. 

We can make your claims process easier by submitting a claim on your behalf. Contact us through the phone or email. 


Call Us

Weekdays: 9am – 5pm

CALL 1300 446 787



Send Us An Email

claims@ciainsurance.com.au