It’s important that we have all the information needed on your incident to ensure a smooth and speedy claims process. Here are some of the information you’ll be asked to provide:

• Your name or business name
• Your phone no.
• Date and time of the event
• Photos and details of the damage (i.e. description, type of goods damaged)
• Copy of consignment note
• Delivery docket
• Bill of landing or Airway bill
• Damage inspection report
• Report from a qualified repairer
• Carrier confirmation of loss
• Stock loss documentation
• Commercial invoice for affected goods purchase
• Letter of demand from the owner of the affected goods